Privacy Policy

At PetSup.ca ("PetSup," "we," "us," or "our"), your privacy matters to us. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have. By using PetSup.ca, you agree to the practices described below.

Information We Collect

• Account information: your name, email address, password, and phone number when you create an account.
• Order and shipping details: the products you purchase, your billing and shipping addresses, and order history.
• Payment information: payments are processed securely through Stripe. PetSup never stores your full credit card numbers on our servers.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders.
• Manage your account and provide customer support.
• Send you order confirmations, shipping updates, and, with your consent, marketing emails.
• Improve our products, website, and overall shopping experience.
• Detect, prevent, and address fraud or security issues.

Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our site. We use Google Analytics to collect aggregated, non-identifying information about traffic and usage patterns so we can improve PetSup.ca. You can control cookies through your browser settings, though some features may not work without them.

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business:

• Stripe to securely process payments.
• Shipping carriers to deliver your orders across Canada.
• Listmonk / email providers to send newsletters and transactional emails.

We may also disclose information when required by law or to protect our rights, customers, or the public.

Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections to inaccurate information, and request deletion of your data, subject to legal requirements. To exercise these rights, contact us using the details below.

Security

We use industry-standard safeguards, including encryption in transit and secure third-party processors, to protect your information. No method of transmission or storage is completely secure, but we work hard to protect your data and continuously review our practices.

Your Rights Under Quebec Law 25 (Bill 64)

If you are a resident of Quebec, the Act respecting the protection of personal information in the private sector (as modernized by Law 25, formerly Bill 64) gives you additional rights over the personal information we hold about you. In addition to the rights described above, you may:

• Right of access: request to see the personal information we hold about you and obtain a copy of it.
• Right to rectification: ask us to correct personal information that is inaccurate, incomplete, or ambiguous.
• Withdrawal of consent: withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Data portability: request that the computerized personal information you provided to us be communicated to you, or transferred to another organization, in a structured, commonly used technological format.
• Right to de-indexing (right to be forgotten): in certain circumstances, ask us to cease disseminating your personal information or to de-index a hyperlink that provides access to it where the dissemination contravenes the law or a court order.

To exercise any of these rights, please contact our Privacy Officer (the person responsible for the protection of personal information):

PetSup.ca - Privacy Officer
Email: [email protected]

We will respond to your request within 30 days, as required by law. If you are not satisfied with how we have handled your request or your personal information, you have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI), the regulator responsible for overseeing privacy compliance in Quebec. You can reach the CAI at www.cai.gouv.qc.ca or by telephone at 1 888 528-7741.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected].